Need to report a repair?
Bric is committed to maintaining a standard of housing that ensures our residents are comfortable in their homes.
When you lodge a repair request, your request is assessed by our team. Based on this assessment your repair will either be classed as priority, responsive or planned maintenance repairs.
Please review our ‘Types of repairs’ before continuing and review the Troubleshooting Guide and other helpful links further below which will assist you.
We do everything we can to respond to requests for maintenance and repairs quickly and efficiently.
Service times can be longer if you’re in a home we lease from private owners, where repairs must be reported to a real estate agent or others, who then manage the process and provision of services.
Despite the possibility of third-party delays, Bric is committed to respond to your repair requests for:
Emergency repairs within 4 hours.
Urgent repairs within 24 hours.
General repairs in 7-14 days.
If you feel a repair is taking too long, please contact us to discuss your request.
If your repair is an URGENT repair, please call us immediately on 3230 5555.
For all General Routine Maintenance requests please follow the link below or call the Maintenance Team direct on 3230 5542 during normal business hours (9am and 5pm), Monday to Friday excluding Public Holidays. Important - Please ensure to add your address and up to date contact number to the maintenance request.